Privacy Policy

1. Information We Collect

• Contact details you provide when signing up — name, email address, phone number, and business name.
• Payment and billing information processed securely through our payment providers.
• Device and usage data such as IP address, browser type, pages visited, and time spent on our platform.
• Ad campaign data including creatives, targeting preferences, and performance metrics.
• Screen location data submitted by store owners when registering their screens.

2. How We Use Your Information

• To create and manage your advertiser or screen-owner account.
• To deliver, schedule, and optimise ad campaigns on our screen network.
• To process payments and send invoices or receipts.
• To send platform updates, product announcements, and support communications.
• To improve our platform through analytics and usage insights.
• To comply with legal obligations and resolve disputes.

3. Sharing Your Information

We do not sell your personal data to third parties. We may share information with trusted service providers who assist us in operating the platform (payment processors, hosting providers, analytics tools) under strict confidentiality agreements. We may also disclose information when required by law or to protect the rights and safety of Dekhoo Live and its users.

4. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. You may request deletion of your data at any time by contacting us. We will delete or anonymise your data within 30 days of a verified deletion request, except where retention is required by law.

5. Your Rights

• Access — request a copy of the personal data we hold about you.
• Rectification — ask us to correct inaccurate or incomplete data.
• Erasure — request deletion of your personal data.
• Portability — receive your data in a structured, machine-readable format.
• Objection — object to processing of your data for marketing purposes.
• Restriction — ask us to limit how we use your data in certain circumstances.

6. Cookies

We use cookies and similar technologies to operate our platform, remember your preferences, and analyse traffic. Please refer to our Cookie Policy for full details on the cookies we use and how to manage them.

7. Security

We implement industry-standard security measures including HTTPS encryption, secure data storage, and access controls to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a prominent notice on our platform. Your continued use of Dekhoo Live after changes are posted constitutes acceptance of the updated policy.

For questions about this policy, contact us at Sales@b-wyz.com.